Are you using QuickBooks Online Plus and suddenly can’t find your invoices? You’re not alone. One of the most common complaints we hear is QuickBooks Online Plus invoices missing from the Create or Customers menu. This issue can be confusing—especially when invoicing is a core feature of QBO Plus.
If you’re thinking “why can’t I find invoices in QuickBooks Online Plus?”, this guide walks you through the causes, fixes, and when to get expert help. If you’d rather talk to a real QuickBooks specialist right away, call 866-498-7204.
Common Signs of Missing Invoices in QBO Plus
Users experiencing a QBO Plus invoicing problem often notice:
- Invoices not under Create QuickBooks
- QuickBooks Online Plus invoice not showing in the Customers menu
- “Invoice” option missing entirely from Sales forms
- Saved invoices can’t be located later
- Cannot find invoices in QBO Plus even though they were created before
These symptoms usually point to a settings, permissions, or sales form issue—not lost data.
Why Are Invoices Missing in QuickBooks Online Plus?
Here are the most common reasons QuickBooks invoices are missing from the Customers menu:
1. Invoicing Is Turned Off in Settings
Even though you’re subscribed to Plus, invoicing can be disabled.
Fix:
- Go to ⚙ Settings
- Select Sales
- Under Sales form content, make sure Invoices are enabled
- Click Save
This is the #1 reason for a QuickBooks Online Plus invoicing setup issue.
2. User Permissions Are Limited
If you’re not the primary admin, your access may be restricted.
- Limited users may not see invoices
- Sales features could be hidden
Make sure your role allows full sales access under Manage Users.
3. Wrong Menu or View
Invoices only appear in certain locations:
- + New (Create) → Invoice
- Sales → Invoices
- Customers → Select Customer → Transactions
If invoices are not showing under Create in QBO Plus, the sales form layout may be misconfigured.
4. Browser or Cache Issues
Sometimes it’s not QuickBooks—it’s your browser.
Try:
- Clearing cache and cookies
- Logging in via incognito mode
- Switching browsers (Chrome works best)
This often resolves a QuickBooks Online sales form issue instantly.
How to Turn On Invoices in QuickBooks Online Plus
If you’re wondering how to turn on invoices in QuickBooks Online, follow these steps carefully:
- Go to Settings ⚙
- Click Sales
- Enable:
- Invoices
- Online payments (optional)
- Custom transaction numbers (if needed)
- Save and refresh
This ensures all QuickBooks Plus features invoice tools are active.
Still stuck? Call 866-498-7204 for step-by-step help.
Advanced Troubleshooting for QBO Plus Invoicing Problems
If invoices are still missing:
- Verify your subscription level is actually Plus
- Check for custom form templates hiding fields
- Confirm the company file isn’t archived or duplicated
- Search invoices using magnifying glass → Advanced search
Many cases of QuickBooks Online invoice settings errors require expert review to avoid data duplication or reporting issues.
When to Get Expert Help
If:
- Invoices vanished after an update
- You enabled settings but nothing changed
- You see invoices on reports but not menus
- Multiple users are affected
It’s time to talk to a QuickBooks professional.
📞 Call 866-498-7204 to diagnose and fix your QuickBooks Online Plus invoices missing issue quickly—without risking your accounting data.
Final Thoughts
Missing invoices in QuickBooks Online Plus are frustrating—but almost always fixable. Whether it’s disabled settings, user permissions, or a hidden sales form, the solution is usually straightforward once identified.
If you’re tired of guessing and want fast answers, one last reminder—you can reach QuickBooks support experts at 866-498-7204 for immediate assistance.